Thank you for shopping at Crush On Lulu. Please read our terms on shipping, returns, refunds and exchanges.

SHIPPING

Where we deliver:

Crush On Lulu currently delivers to South Africa. More countries coming soon!

Places we do not deliver to:

Due to certain shipping restrictions, we do not deliver to:

– P.O. boxes

– Areas such as mines, power stations, plots/farms, rural areas, townships, military bases, game lodges, ports/harbours, embassies and consulates.

Shipping costs:

Shipping is free for all orders above R1500 within South Africa. For orders below R1500, shipping is R130 with The Courier Guy (1-3 working days) and R100 with PEP PAXI (1-3 days).

When you will receive your order:

All wigs are custom made to order. Local orders are normally shipped out within 4-7 days working days delivered within 1-3 working days.

Please note:

  • Delivery is during working days only. Working days are Monday to Friday, excluding public holidays.
  • Delivery times may be impacted by lockdowns, public holidays and the festive season.
  • Shipping times may vary based on the delivery method, your location or other unexpected delays.

Changing orders:

Should you wish to add, remove or exchange an item in your order, you may do so by contacting us as long as your order hasn’t been paid for yet. Once a payment has been made, we consider the order finalized.

Missed deliveries:

If no one is there to receive your order, the courier will contact you to arrange for re-delivery free of charge. After several missed attempts, the order will be returned to us. You will have to arrange to re-delivery at your own cost.

If you would like assistance with rescheduling a delivery, please contact us (click here) .

RETURNS AND REFUNDS

Exchanges:

We do not do exchanges.

Returns and Refunds

Due hygiene and safety reasons, and the nature of our products being hair, wigs, and cosmetic products and accessories, we DO NOT accept returns and refunds on:

  • Wigs (you may return it for a restyle – see below)
  • Weaves, extensions, bundles or braiding hair.
  • Closures and frontals.
  • Hair care products (liquid and non-liquid)
  • On sale or promotional items.
  • Free items.
  • Shipping costs.
  • Items that have been damaged due to negligence or lack or maintenance (i.e torn, tangled) or user error.
  • Items damaged during shipping.

Returning lace wigs for restyle:

You may return a lace wig for a free restyle ONLY. Return shipping is at your own cost. Please contact us (click here) if you would like to arrange it.

Out of stock items in orders:

If an item in your order is out of stock, you will be notified by email of your options. You can either:

  • Agree to a longer delivery time
  • Request a full refund

Defective or damaged items:

Please note that Crush OL (Pty) Ltd is not liable for items damaged or lost during shipping. If your order arrived damaged, please file a claim with the courier.

If you have any questions, feel free to contact us and we will be happy to assist you.

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